1-866-WATER2U (928-3728) Direct Line # 561-703-4544

Company Policies

Company Policies


PLEASE .....**If you have Any Questions, "ANY QUESTIONS AT ALL", Please call us anytime, and or, please, at least email us first, with any questions you may have "before you make any purchase decision".

We do want to earn your business properly, and we are an "Authorized Representative and Authorized Dealer" for all of our listed products.

With your desired and agreed on purchase of "ANY and ALL PRODUCTS" on / off our superwater.com site by ( YOU ) the purchaser/user/ buyer, agree to hold all the Sellers and Manufacturers we represent, including our own company, to be "100% Harmless and Not Responsible" of and for and all liabilities and damages indemnify, and agree to defend.

PLEASE NOTE: The purchaser/user ( YOU ) assume all responsibility for the use, and or uses of any product sold on or our site, and or through our site over the phone, in regards to any purchase by superwater.com and or by all of its affiliated companies, and for any of the products they offer.

It is the complete and sole responsibility of ( YOU ) "The Buyer" to find the correct water treatment system, piece of equipment, correct product, and or correct filters etc.., for your needs, and your own desired result and use.

Yes, If need be, we can and will offer ( YOU ) some solutions to common water conditions and problems, we will try to help you 100% to the best of our ability, but, "we can not and will not make the actual purchase decision for you", in regards to any of your needs, and or for purchase decision you do make, even with our over 20+ years of Experience and Knowledge.

We will not be held responsible for your Purchace Decision, even if it was based in part on our personal recommendation.

**PLEASE NOTE: We "Can Not", and we "Will Not" share any liability or responsibility with any manufacturers product, for failures and or damages that can be caused by inept water products, or any inept work performed in regards to any installation, and or by the possibility of damage or failure by an incorrect installation, and or, by the usage of any such products that may result in a less than desired outcome by ( YOU ) the purchaser.

As a Buyer and or Customer of Superwater.com ( YOU ) with your order placed, completely agree to hold us, and or our affiliates completely harmless and not responsible for any and all damages you may possibly incur what so ever, caused by anything whatsoever, even by an act of G-D, albeit improper system construction, or by manufacturer error, design defect, installation complications, proper and or imporper operation, proper and or improper use.

All of our Residential, Commercial, Marine, Foodservice and or In-Line Systems and Equipment are recommended to be installed with the Proper Equipment as recommended, and by Licensed Professionals in order to control and reduce incoming water pressure and use.

Superwater.com is entirely "Not Responsible" for your purchace, and or purchase decision, nor are we financially liable for any water damage, property damage, or personal injury, be it direct, or indirect, and for any issue that may occur from even normal and correct use of the products we sell through our superwater.com site, and or through our local facillity, we will not be held responsible for possible catastrophic failure of the products we sell, and any failure to properly connect the units to the water supply lines, and or failure to understand and observe the proper water pressure ratings and requirements for these units is not our responsibility. ***If you purchase any equipment, you do so in complete agreement and knowledge of ALL these terms listed above, and below.

Superwater.com has "Zero Liability" toward any work, and or plumbers fees, and or any extraneous bills, for any or all plumbing work and connecting of any of the water filtration and or water related equipment we stock and or sell, the responsibility to find a competent and fair plumber and or handyman service is all yours, and yours alone.

Most all Superwater.com products are intended for a professional installation and or completion. We can help you walk through most installations if you wish to do it yourself, but please do not attempt to do work you are not comfortable in doing.

We already offer low enough prices that you should be more than happy hiring a competent professional to do the required task you need to have completed. **This is especially important when connecting any equipment to a high pressure water line. Always check all connections for leaks periodically.


Most orders purchaced off out web site are Shipped Free, and Directly from our Offices located in Sunny Boca Raton, Florida.

Jacques Lobato - President
Superior Water Systems Co,. Inc.
20119 N. Key Drive,
Boca Raton, Florida 33498

**As a Special to our Clients, ***We do currently offer 100% SUPER LOW PRICING, and 100% Free FedEx, UPS, and USPS Priority Mail Shipping on "MOST ALL" smaller "Water Filter Orders Only" and, as indicated in the product listings themselves, and to anyone, anywhere in the Lower Continental 48 US States, where we do offer 100% Free Shipping.

**The FREE GROUND SHIPPING OPTION is a Huge Special to all of our Continental 48 State USA Customers Only.

***IMPORTANT SHIPPING NOTE: As of **April 2018, FedEx, UPS and The USPS have Changed and Adapted "New Security Features" and, "Raised Costs for All Larger Metal and Electronic Shipments". We also Require "Signature Delivery" for all orders that now require Shipping Fees, in order to insure "Your Safety and Security" and also, for a "Proper Reception of ( YOUR ) Order w/ NO FRAUD and NO DAMAGES".

***Due to these recent changes in "Product Shipping and Insurance Coverage" for **All System Shipments, Including, but "Not Limited To ALL Water Systems, Pressure Coolers, Freight and Oversized Shipments".

***These "POST SALE ADDED SHIPPING FEES" are Based on General Weight, Size and Destination Costs, and will now be added on as a Post Sale Fee, and wil be added in **AS IS INDICATED ON THE ACTUAL PRODUCT PAGES INSIDE THE DESCRIPTIONS, and as a New Classification for All Systems and Larger Purchase Equipment Shipments that are NOT Shipped for Free.

PLEASE NOTE 100% Again, this general "Post Sale Fee" will be "Added on your Invoice" as you will receive a Final Total Invoice via Email.

**These New Classification Codes and General Costs for Shipping and Insurance are as Follows:

Class A Shipment = +$18.95 Post Sale Fee Added
Class B Shipment = +$28.95 Post Sale Fee Added
Class C Shipment = +$38.95 Post Sale Fee Added
Class D Shipment = +$48.95 Post Sale Fee Added
Class E Shipment = +$68.95 Post Sale Fee Added
Class F Shipment = +$85.00 Post Sale Fee Added
Class G Shipment = +$125.00 Post Sale Fee Added
Class H Shipment = +$175.00 Post Sale Fee Added
Class J Shipment = +$200.00 Post Sale Fee Added
Class K Shipment = +$250.00 Post Sale Fee Added

***PLEASE, IF YOU HAVE ANY QUESTIONS AT ALL, IN ANY OF THE ABOVE REGARDS TO ANY ADDED SHIPPING COSTS OR CLASSIFICATION CODES, PLEASE CONTACT US FIRST, in this, and or for any questions you may have in Regards to Shipping or our Shipping Methods. ( **We will do our best to work with you as well in regards to shipping fees, and will even ship on your own account if you request it, and if possible, please let us know first.

***VERY IMPORTANT NOTE ( # 2 ) *** We are 100% "NOT RESPONSIBLE" for how GOOGLE, YAHOO, BING, MSN, and or ANY OTHER Search Company shows our many thousands of ads, and listings on the internet, and please be aware, we personally have "NO CONTROL OVER THEIR PRODUCT SUBMISSION AND OR LISTING FEED".

At times, you may actually see a lower price, and or even free shipping on Products and Listings, as we do offer that service for Thousands of Filters and our other Products in a variety of ways. We have changed all our setting as required and as needed, but we can not control internet or web content and displays

Again, if you have any questions, or concerns in regards to shipping, and or our classifications for shipping fees, in regards to our latest Classification Codes as shown and listed above, please contact us first before you place any order.

***PLEASE NOTE ( # 3 )*** As for the matter of "PARTIAL SHIPMENTS" as it is, our prices are already so low to you the customer, we can not afford to offer you Free Shipping twice....if you do Authorize us to send you a Partial Shipment, we will need to cover the additional costs and the second half of your order, regardless of the item(s).

As is our current policy, we must, and we will ask your permission to split up shipments if necessary ( **based on your OK ), and we will ask for coverage of the additional fees to be paid in full, as ***WE CAN NOT AFFORD TO GIVE FREE SHIPPING TWICE.

We will ask you via Email, and or by Phone, "Do you want a Partial Shipment?, and or, Do we have permission to cover that cost?"....if not, we ask you kindly wait for your order to ship in Full, Complete, and as Ordered and for Free Shipping. NOTE ( # 4 ) All Discount Coupons may be applied to "Any Order" as applicable and MUST be entered at the time of checkout please. ***No Exceptions Please.

PLEASE NOTE: All Oasis, Global Water, Tri Palm Products all carry a minimum "ONE TIME" fee per order, and NOT per item, at $85.00 PER ORDER ONLY (**not per unit) and is required for Warranty Coverage, Freight Shipping and Insurance Charges, and all Oasis Equipment orders are Shipped direct from Oasis Corporation complete to your Home or Business. ***All Global, Bluline and and Pura Coolers carry a Minimal $85.00 Fee for Freight Shipping and Insurance Fees.

**ALL WATER COOLER ORDERS the "Freight Shipping and Insurance Fees" are ALL added Post Sale, and will not be accounted for on your original invoice, but will be updated accordingly.

PLEASE NOTE: **All Orders shipped outside of the Continental 48 States will be "charged accordingly" with a MINIMUM $34.95 Fee, as we do not cover any additional shipping costs in orders shipping to Alaska, Hawaii, Puerto Rico, and, all APO and AP addresses will pay higher additional shipping fees as needed and requuired. ALL Orders to Canada, Mexico, and any and all orders shipped outside of the USA may incur additional costs, for all customs, taxes, duties and fees as required.

***Please, be prepared to pay additional customs, taxes, duties, and fees, as we are not responsible for paying any and or all additional extraneous fees in regards to your order and it's final destination.

NOTE: We will clear any and all Additional Shipping Costs with you, and ask for your approval for any and all additional shipping costs and fees associated with your order before we ship you anything not covered by our Free Shipping Policy.

Upgraded, Overnight, & Expedited Shipping will cost extra is only offered as requested, and when & where it is applicable.

If you need your order expedited or shipped on another type of shipping account, or with any upgraded means, please, call and or email us immediately.

PLEASE NOTE:**ALL Oasis & Tri Palm Products carry a Minimum $85.00 fee and a Maximum $125 Freight Shipping and Insurance Fee, as Indicated on the items expressed on the product pages. These ONE TIME charges per order are added Post Sale. ALL OTHER WATER COOLERS, Alpine, Global and Bluline Coolers and Equipment cary an $85.00 Post Sale One Time Fee, and is a "Non Returnable and Non Refundable" Fee and in the event of a cancellation or refusal upon delivery, as it is applicable and as shown on all of the content pages for all Oasis & Tri Palm, Pura Coolers, Global and Bluline Products listed on our site.

Superwater.com Return Policy:

***All Returns MUST HAVE either a prior verbal and or written notification before they are shipped back to us.
***Any and All items MUST BE RETURNED AS NEW, and, no less than ( 30 Days ) from your original date of purchace. Orders over 30 days are subject to possible additional return costs and fees.

***All Returned Items will be subject to a Minimum 30% restocking fee of the purchaced price & this includes all orders, and, all special order items will be subject to an additional 10% Restocking Fee, in addition, we will also recover ALL extended pre and or post sale shipping costs involved in regards to your return, as well, this fee applies regardless, even if the item has been unused, and or unopened.

- PLEASE NOTE: **If your order has been Used and or is Damaged while in your posession, we will refuse to credit back for any orders in this regard and you will be held responsible for any shipment not returned in new condition. **We can and will work with you in regards to all Warranties as we are an Authorized Dealer for ALL of the Products we Sell.

- If you need to know if your order is a special order item, and or you are not clear about our policy, please contact us first via email with any questions you may have.

Superwater.com Cancellation Policy:

We completely understand that cancellations are done for a variety of reasons, all order cancellations through our website must be completed via phone, and via internet WITHIN 24 hours of placing your order, hence, there will be NO CHARGE for your Cancellation, if your order is cancelled with in "24 Hours" of the time of your original order, and or the time we process you order, and, you will not be charged any fees, or be held responsible for any costs whatsoever.

PLEASE NOTE: **ON ALL ORDERS: Once we have actually processed your order through the Banking System, and for any Cancellation over 24 Hours, **WE WILL Impose and Cover an Additional 5% Cancellation Fee on your Total Order. We may also impose Additional Costs in the case your order has already shipped. **If you have already "Received Your Order", we will send you a Pre-Paid Label for your Return, and you WILL be Held Responsible for ALL SHIPPING COSTS INVOLVED.

- Lastly, we do not recover Shipping Costs and we will not credit you back any Shipping Costs, even for Cancelled and or Re-Called Orders, and we will not credit back these costs under any circumstances. Please, If you have any questions or concerns about shipping, please call us first before placing any order.

- Due to the extraneous costs for processing and various banking fees we must cover these extraneous costs and processing fees associated with the processing and then re-crediting orders, you will be held 100% responsible for your original order and then subsequent cancellation, and the 5% fee in regards to any credit issued and returned on your card, regardless of the situation, and for any cancellation that we are not privy to that is not cancelled with in a 24 hour time period.

Superwater.com Price Match Policy:

Superwater.com tries very hard to have the lowest prices in accordance with our Free Shipping on most orders, and, discounted shipping for other orders. We will do our best to earn your business properly.

- Given the dynamic nature of the marketplace, it is near impossible to stay on top of the current lowest prices. **As a practice, we DO NOT price match. If you happen to find any items at a lower, or lower delivered price, please give us a call toll free at 1-866-928-3728, and at least give us a chance to earn your business properly.

We WILL 100% try our best to match it, or beat it if possible. No, we do not guarantee that we can meet or beat every price listed, but we appreciate the opportunity to try and earn your business properly, and we shall do our best to get you our lowest price.

Why Buy From Superwater.com?

We Offer Ultra Fast Shipping - YES. Most In-Stock Orders Usually Ship within 24-48 hrs. Toll Free Customer Support - No Voicemail During Business Hours! All Shipments Fully Insured! Knowledgable and Professional Sales Staff, and offer 18+ years experience. We a direct and independent Dealer for all our liisted products, and Authorized for most of our entire product line If you have any other questions at all, please feel free to call us toll free at 1-866-WATER2U, or, contact us via Email at support@superwater.com.

Guaranteed Secure Transactions Our Superwater store employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Superwater ever see it. SSL, an industry standard, will scramble credit card information both on the way from the shopper from our server, and from our server on to the merchant. Some Web browses and some firewalls will not permit a secure connection. To check that your browser is in secure mode or supports it, check that a "lock" or a "key" icon is displayed in the lower left or right-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured. Many browsers also give a notice when entering a secure site. Our Superwater store is powered by Yahoo Store, the biggest source of shoppers on the Web. They use same kind of servers used in Yahoo!'s own site: Pentium machines running FreeBSD. Our normal web servers use Red Hat Linux. Our web server software is Apache 1.2., the most popular web server on the Internet. The May 1999 WWW server site survey by Netcraft found that about 60% of the web sites on the Internet are using Apache, making it more widely used than all other web servers combined.