| | | Superwater Shipping Methods:
Most, but not all orders purchaced off out site are Shipped Directly from our Stock Warehouse Facility located @
Superior Water Systems Co,. Inc.
220 Lock Road,
Deerfield Beach, Florida 33442.
**As a Special, we currently offer 100% Free UPS Ground, FedEx Ground and USPS Priority Mail shipping on all water filter and water filter related orders with a combined total of $200.00 shipping anywhere in the lower 48 US States, Under $200 the fee is discounted at $8.95 per order. NOTE: Coupons may be applied to any order and MUST be entered at the time of checkout please. No Exceptions please.
PLEASE NOTE: All Oasis Tri Palm Products ( **with the exception of Oasis water filter orders ) all carry a one time fee per order, NOT per item, at $85.00 PER ORDER ONLY for Warranty Coverage, Freight Shipping and Insurance Charges, and all Oasis Equipment orders are Shipped direct from Oasis Corporation complete to your Home or Business.
PLEASE NOTE: All Orders shipped outside of the Continental 48 States will be "charged accordingly" with a minimum $24.95 fee, as we do not cover any additional shipping costs in orders shipping to Alaska, Hawaii, Puerto Rico, and, all APO and AP addresses will pay higher additional shipping fees as needed and requested. ALL Orders to Canada, Mexico, and any and all orders shipped outside of the USA will incur additional costs, for all customs, takes, duties and fees as required. Please, be prepared to pay additional customs, taxes, duties, and fees, as we are not responsible for paying any and or all additional extraneous fees in regards to your order and it's final destination.
NOTE: We will clear all shipping costs with you and ask for your approval for any and all additional shipping costs and fees associated with your order before we ship anything.
Upgraded, Overnight, & Expedited Shipping will cost extra is only offered as requested, and when & where it is applicable.
If you need your order expedited or shipped on another type of shipping account, or with any upgraded means, please, call and or email us immediately.
PLEASE NOTE: ALL Oasis & Tri Palm Products carry a minimum $85.00 fee that is added post sale to cover Freight Charges and Insurance and is "Non Returnable and Non Refundable" and in the event of a cancellation or refusal, as it is applicable and as shown on all of the content pages for all Oasis & Tri Palm Products listed on our site.
PLEASE NOTE: We cover over 1/3rd of all Oasis Freight Charges for you already as a benefit to our customers, and, any and all Oasis / Tri Palm orders are completely covered 100% complete with full warranty protection through Oasis freight shipping and insurance policy.
Superwater Return Policy:
All Returns MUST have either a prior verbal and written notification before they are shipped back to us. Any and all items MUST be returned as new, and no less than 30 days from your original date of purchace.
Returned items will be subject to a 20% restocking fee of the purchaced price, & all special order items will be subject to a 30% restocking fee, in addition we will recover all extended shipping costs involved, as well, this fee applies regardless of wether or not the item has been used or opened.
If you need to know if your order is a special order item, please contact us via email with any questions you may have.
Cancellation Policy:
We understand that cancellations are done for a variety of reasons, order cancellations through our website must be completed via phone, and via internet with in 24 hours of placing your order, hence, there will be no charge if your order is cancelled with in 24 hours of the time of your original order, and, you will not be charged a fee.
PLEASE NOTE: Once we have processed your order through the banking system we must impose and cover a 5% cancellation fee on your total order. Due to extraneous and various bank fees associated with processing and then re-crediting orders, you will be held responsible for your original order, and the subsequent credit issued and returned on your card regardless of the situation for any cancellation that we are not privy to with in a 24 hour time period.
Price Match Policy:
Superwater.com tries very hard to have the lowest prices in accordance with our Free Shipping on most orders, and, discounted shipping for other orders. We will do our best to earn your business properly.
Given the dynamic nature of the marketplace, it is near impossible to stay on top of the current lowest prices. As a practice, we DO NOT price match. If you happen to find any items at a lower, or lower delivered price, please give us a call toll free at 1-866-928-3728, and at least give us a chance to earn your business properly.
We WILL try our best to match it, or beat it if possible. We do not guarantee that we can meet or beat every price listed, but we appreciate the opportunity to try and earn your business properly, and we shall do our best to get you our lowest price.
Why Buy From Superwater.com?
We Offer Ultra Fast Shipping - YES. Most In-Stock Orders Usually Ship within 24-48 hrs. Toll Free Customer Support - No Voicemail During Business Hours! All Shipments Fully Insured! Knowledgable and Professional Sales Staff, and offer 18+ years experience. We a direct and independent Dealer for all our liisted products, and Authorized for most of our entire product line If you have any other questions at all, please feel free to call us toll free at 1-866-WATER2U, or, contact us via Email at support@superwater.com.
Guaranteed Secure Transactions Our Superwater store employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Superwater ever see it. SSL, an industry standard, will scramble credit card information both on the way from the shopper from our server, and from our server on to the merchant. Some Web browses and some firewalls will not permit a secure connection. To check that your browser is in secure mode or supports it, check that a "lock" or a "key" icon is displayed in the lower left or right-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured. Many browsers also give a notice when entering a secure site. Our Superwater store is powered by Yahoo Store, the biggest source of shoppers on the Web. They use same kind of servers used in Yahoo!'s own site: Pentium machines running FreeBSD. Our normal web servers use Red Hat Linux. Our web server software is Apache 1.2., the most popular web server on the Internet. The May 1999 WWW server site survey by Netcraft found that about 60% of the web sites on the Internet are using Apache, making it more widely used than all other web servers combined. |
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