Company Policies

Company Policies
SUPERWATER.COM CONDITIONS OF SALE:



Purchase of any products off our superwater.com site is an agreement by the purchaser/user to hold all Sellers and manufacturers harmless of all liabilities and damages indemnify and agree to defend. NOTE: The purchaser/user assumes all responsibility for the use of any product sold on or by superwater.com and its affiliated companies and the products they offer.



It is the complete responsibility of the Buyer to find thier correct water treatment system, and filters for their own desired result and use. We can and will offer some solutions to common water conditions, but we can not make the decision for you, even with our over 20 years of Experience and Knowledge. As a dealer and reseller, and for our affiliates, we can not, and do not share any liability with any manufacturers product for damages that can be caused by inept water products, and or the possibility of damage by an incorrect installation, and or usage of such products that may result in a less than desired outcome. As a Buyer off our website superwater.com, you agree to hold us and or affiliates harmless and not responsible for any damages what so ever, caused by anything, albeit improper system construction, or manufacturing error, design defect, installation complications, or proper and or imporper operation.



All residential, commercial, marine, foodservice in-line systems and equipment are recommended to be installed with the proper equipment in order to control and reduce incoming water pressure.



Superwater.com is not responsible, or financially liable for any water damage, property damage, or personal injury, be it direct or indirect, that may occur from even normal and correct use of the products we sell through our site, and through our local facillity, we will not be held responsible for possible catastrophic failure of the products we sell, and any failure to properly connect the units to the water supply lines, and or failure to understand and observe the proper water pressure ratings and requirements for these units is not our responsibility. If you purchase any equipment, you do so in complete agreement and knowledge of ALL these terms listed above and below.



Superwater.com has zero liability toward any work, and or plumbers fees, and or any extraneous bills, for any or all plumbing work and connecting of any of the water filtration and or water related equipment we stock and or sell, the responsibility to find a competent and fair plumber and or handyman service is all yours and yours alone.



Most all Superwater.com products are intended for a professional installation and or completion. We can help you walk through most installations if you wish to do it yourself, but please do not attempt to do work you are not comfortable in doing, we offer low enough prices that you should be happy hiring a competent professional to do the required task you need to have completed. This is especially important when connecting any equipment to a high pressure water line. Always check all connections for leaks periodically. Superwater.com is not in any way responsible and will not be held for any leaks or water damage that may occur to any of your property upon completion.



Superwater Shipping Methods:
Most, but not all orders purchaced off out site are Shipped Directly from our Stock Warehouse Facility located at:

Superior Water Systems Co,. Inc.
220 Lock Road,
Deerfield Beach, Florida 33442.

**As a Special, we currently offer 100% Free UPS Ground, FedEx Ground and USPS Priority Mail shipping on all water filter and water filter related orders with a combined total of $200.00 shipping anywhere in the lower 48 US States, Under $200 the fee is discounted at $8.95 per order. NOTE: Coupons may be applied to any order and MUST be entered at the time of checkout please. No Exceptions please.

PLEASE NOTE: All Oasis Tri Palm Products ( **with the exception of Oasis water filter orders ) all carry a "one time" fee per order, NOT per item, at $85.00 PER ORDER ONLY for Warranty Coverage, Freight Shipping and Insurance Charges, and all Oasis Equipment orders are Shipped direct from Oasis Corporation complete to your Home or Business. All Global, Bluline and and Pura Coolers carry a $65.00 Fee for Freight Shipping and Insurance. ALL WATER COOLER ORDERS the Freight Shipping and Insurance Fees are ALL added Post Sale and will not be accounted for on your original invoice, but will be updated accordingly.

PLEASE NOTE: All Orders shipped outside of the Continental 48 States will be "charged accordingly" with a minimum $24.95 fee, as we do not cover any additional shipping costs in orders shipping to Alaska, Hawaii, Puerto Rico, and, all APO and AP addresses will pay higher additional shipping fees as needed and requested. ALL Orders to Canada, Mexico, and any and all orders shipped outside of the USA will incur additional costs, for all customs, takes, duties and fees as required. Please, be prepared to pay additional customs, taxes, duties, and fees, as we are not responsible for paying any and or all additional extraneous fees in regards to your order and it's final destination.

NOTE: We will clear all shipping costs with you and ask for your approval for any and all additional shipping costs and fees associated with your order before we ship anything.

Upgraded, Overnight, & Expedited Shipping will cost extra is only offered as requested, and when & where it is applicable.

If you need your order expedited or shipped on another type of shipping account, or with any upgraded means, please, call and or email us immediately.

PLEASE NOTE: ALL Oasis & Tri Palm Products carry a minimum $85.00 fee that is added post sale to cover Freight Charges and Insurance, ALL Pura, Global and Bluline Coolers and Equipment is $65.00, and is a "Non Returnable and Non Refundable" Fee and in the event of a cancellation or refusal upon delivery, as it is applicable and as shown on all of the content pages for all Oasis & Tri Palm, Pura Coolers, Global and Bluline Products listed on our site.



Superwater Return Policy:

All Returns MUST have either a prior verbal and written notification before they are shipped back to us. Any and all items MUST be returned as new, and no less than 30 days from your original date of purchace.

Returned items will be subject to a minimum 30% restocking fee of the purchaced price & this includes all orders, and all special order items will be subject to an additional 10% restocking fee, in addition, we will recover all extended pre and post sale shipping costs involved, as well, this fee applies regardless or not, if the item has been unused or unopened. **If your order has been used and or is damaged while in your posession, we refuse to credit back any orders in this regard.

If you need to know if your order is a special order item, and or you are not clear on our policy, please contact us via email with any questions you may have.

Cancellation Policy:
We understand that cancellations are done for a variety of reasons, order cancellations through our website must be completed via phone, and via internet with in 24 hours of placing your order, hence, there will be no charge if your order is cancelled with in 24 hours of the time of your original order, and, you will not be charged a fee.

PLEASE NOTE: Once we have processed your order through the banking system we must impose and cover a 5% cancellation fee on your total order. Due to extraneous and various bank fees associated with processing and then re-crediting orders, you will be held responsible for your original order, and the subsequent credit issued and returned on your card regardless of the situation for any cancellation that we are not privy to with in a 24 hour time period.

Price Match Policy:

Superwater.com tries very hard to have the lowest prices in accordance with our Free Shipping on most orders, and, discounted shipping for other orders. We will do our best to earn your business properly.

Given the dynamic nature of the marketplace, it is near impossible to stay on top of the current lowest prices. As a practice, we DO NOT price match. If you happen to find any items at a lower, or lower delivered price, please give us a call toll free at 1-866-928-3728, and at least give us a chance to earn your business properly.

We WILL try our best to match it, or beat it if possible. We do not guarantee that we can meet or beat every price listed, but we appreciate the opportunity to try and earn your business properly, and we shall do our best to get you our lowest price.

Why Buy From Superwater.com?

We Offer Ultra Fast Shipping - YES. Most In-Stock Orders Usually Ship within 24-48 hrs. Toll Free Customer Support - No Voicemail During Business Hours! All Shipments Fully Insured! Knowledgable and Professional Sales Staff, and offer 18+ years experience. We a direct and independent Dealer for all our liisted products, and Authorized for most of our entire product line If you have any other questions at all, please feel free to call us toll free at 1-866-WATER2U, or, contact us via Email at support@superwater.com.

Guaranteed Secure Transactions Our Superwater store employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Superwater ever see it. SSL, an industry standard, will scramble credit card information both on the way from the shopper from our server, and from our server on to the merchant. Some Web browses and some firewalls will not permit a secure connection. To check that your browser is in secure mode or supports it, check that a "lock" or a "key" icon is displayed in the lower left or right-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured. Many browsers also give a notice when entering a secure site. Our Superwater store is powered by Yahoo Store, the biggest source of shoppers on the Web. They use same kind of servers used in Yahoo!'s own site: Pentium machines running FreeBSD. Our normal web servers use Red Hat Linux. Our web server software is Apache 1.2., the most popular web server on the Internet. The May 1999 WWW server site survey by Netcraft found that about 60% of the web sites on the Internet are using Apache, making it more widely used than all other web servers combined.