Privacy Policy

Privacy Policy
Superwater Greatly Respects Your Business & Privacy: We do not sell or solicit any client information at all. We do not Spam. We consider all the information you choose to share with us 100% personal and confidential. Again, please be aware, we will not sell any of your information either. We may collect information to better understand customer interests and other related topics. If used at all, any information gathered from our site will be used in an aggregate and anonymous fashion.

IP Addresses: Superwater.com collects your IP address in order to help diagnose any problems with our server, and, to administer our Site, and to prevent fraud.

Superwater Return Policy: All Returns must have either a prior verbal and or written notification before any items are shipped back to us. Any and all items must be returned as new, and, no less than 45 days from your original date of purchace.
Returned items will also be subject to a 30% restocking fee of the purchaced price, all special order items will be subject to an additional 10% restocking fee, in addition, we will recover all extended shipping costs involved. If you need to know if your order is a special order item, please contact us via email with any questions you may have first.

Cancellation Policy: We understand that cancellations are done for a variety of reasons, Credit Card order cancellations through our website must be completed via phone, and via internet with in 24 hours of placing your order, hence, there will be no charge if your Credit Card order is cancelled with in 24 hours of the time of your original order, and, you will not be charged a fee. PLEASE NOTE: Once we have processed your order through the system we will impose and cover a 5% order cancellation fee on your total. Due to extraneous and various bank fees associated with processing and then re-crediting orders, you will be held responsible for your original order, and the subsequent credit issued and returned on your card regardless of the situation for any cancellation that we are not privy to with in a 24 hour time period. Cancellation of Oasis orders that have shipped will be refunded less 30% for restocking, however, please note, we can not credit back the shipping fee of $85.00 in the event you order has already shipped from the factory and or, you have already refused your order upon it's delivery. If you wish to cancel your Oasis order for any reason, please conatct us immediately.

Price Match Policy: Superwater.com tries very hard to have the lowest prices in accordance with Free Shipping on most all orders, and, Discounted Shipping for other orders. Given the dynamic nature of the marketplace, it is near impossible to stay on top of the current lowest prices. As a practice, we do not price match. If you happen to find any items at a lower delivered price, give us a call toll free at 1-866-928-3728. We'll try our best to match it or beat it if possible. We do not guarantee that we can meet or beat every price listed, but we appreciate the opportunity to try and earn your business properly, and we shall do our best to get you our lowest price.



Why Buy from Superwater.com? We are an Idependent Everpure, Cuno, Aqua Pure, 3M and, we are a fully Authorized Oasis Dealer on the Web. We offer Ultra Fast Shipping - Most In-Stock Orders Usually Ship within 24hrs. Toll Free Customer Support - No Voicemail During Business Hours! All Shipments Fully Insured! Knowledgable and Professional Sales Staff, and 16 Years Experience. If you have any other questions at all, please feel free to call us toll free at 1-866-WATER2U, or, contact us via Email at support@superwater.com.
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Guaranteed Secure Transactions in our Superwater store employs the very latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Superwater ever see it. SSL, an industry standard, will scramble credit card information both on the way from the shopper from our server, and from our server on to the merchant. Some Web browses and some firewalls will not permit a secure connection. To check that your browser is in secure mode or supports it, check that a "lock" or a "key" icon is displayed in the lower left or right-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured. Many browsers also give a notice when entering a secure site. Our Superwater store is powered by Yahoo Store, the biggest source of shoppers on the Web. They use same kind of servers used in Yahoo!'s own site: Pentium machines running FreeBSD. Our normal web servers use Red Hat Linux. Our web server software is Apache 1.2., the most popular web server on the Internet. The May 1999 WWW server site survey by Netcraft found that about 60% of the web sites on the Internet are using Apache, making it more widely used than all other web servers combined.

Third-Party Web Beacons: Yes, We use third-party web beacons from Yahoo in our Superwater store in order to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.